Canon HG10 AVCHD High Definition Camcorder with Optical Image Stabilizer by Canon
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Digital camera reviews of Canon HG10 AVCHD High Definition Camcorder with Optical Image Stabilizer
Digital camera Review: Beware if You're a Mac User
Summary: 2 Stars
If you're a Mac user, make sure you read up on the issues people are having trying to upload video! I wish I had know what a nightmare it was going to be-- I would NOT have purchased this camera.Digital camera Review: Camcorder lasted as long as one battery charge (two months and no good)
Summary: 1 Stars
This product lasted until the initial battery charge was depleated. Camera never did charge the battery and will not play nor record off the plug-in cord for power. Call canon and they want me to send the faulty product back at my expense so they can fix it. It's only two months old and should not break down ... actually it was already broken when I got it ... just didn't know until the battery went dead and so did the camera. I find it troubling that I have to pay for shipping and insurance to have a bad product that was sold to me just so I can have it fixed. This is the second and last time I will buy a canon product. I previously bought a high dollar Canon EOS 5 and it also had to be fixed. Guess Canon doesn't have a quality control program in place.
This bad rating isn't against the merchant that sold me the faulty product, but rather it's against CANON !!!
Digital camera Review: Camera great - support lousy
Summary: 1 Stars
I purchased the HG10 through Amazon to do video auditions which require download to my computer. Amazon got the camera to me within 24 hours. Other than some terrible instructions, the camera worked great and I was totally satisfied with it. The problem came when I tried to download to my computer which has an AMD processor. I exceeded all specs, but couldn't get the Corel download software to work. After numerous calls to both Canon and Corel, I gave up. Corel said I had loaded the software and therefore wanted $15 to give assistance. I tried to explain that it had never worked at all. Canon said they couldn't find anyone who could intercede. I also developed a probelm with the USB connection on the camera, and that was the last straw, so I returned it to Amazon. My return was handled promptly and Amazon refunded the full price including their shipping and they also refunded my cost of return shipment.Digital camera Review: Camera not reviewed seller is!
Summary: 1 Stars
I haven't even open the box yet and will write a review about the actual camera itself later. This camera is shipped via FedEx ground out of Kalamazoo MI by Norman Camera. This is not about a timely shipment, as that was fine, this is about the customer service email I received from the respondant to my email to Norton Camera explaining my inconvience. It was my mistake I didn't have it shipped originally to my work address instead of my home address. So if you live in the Chicago area like I do I was never home for the signature as I was at work, the drive in this area took 2 1/2 hours to pick it up at FedEx. The representive of Norman Camera who was responding to me was condesending and out and out rude stating only "Policy" and not trying to deal with a customer that just spent $700.00 with his business. I wrote another email responding to his second one to me that talked about me wanting to break their "Policy" again. My response to him was I called FedEx and they said your company could have it rerouted to my work. He never responded to my customer request. As he never suggested this alternative also.
The whole point being, if you live in a city as large as Chicago don't count on customer service at Norton Camera helping the customer with shipment problems. I have learned well this time, even the FedEx person told me if they won't do that for you after you spent that amount of money, there are plenty that will. If you like to be talked down to and not treated as valued customer than I suggest you go ahead and buy from Norman Camera.
Digital camera Review: Can't get the recordings to play outside the camera
Summary: 1 Stars
I'll start by saying that when I purchased this camera, and first started using it, I was very pleased. The instant-focus is great, the image quality and colors seem true to life. I say "seem" because as great as this camera might be at recording, the result will be worthless unless you only want to watch it play back on the camera's screen.
To begin with, Canon is lying when they say this is true 1920x1080 progressive. If you read carefully, they only say that this is true of the CMOS, but not the video it records -- like that technicality is supposed to get them off the hook. No matter what the setting are, the video recorded is INTERLACED. Also, the proprietary format cannot be played anywhere I have found yet. And I've spend HOURS (probably several man-days) looking for a way to reliably play back the video. Keep in mind, I have a Ph.D. in computer science, and I have given up on being able to watch all the footage I've recorded. The best solution I found is to purchase another program (elecard) for $75 to convert all the footage to mpeg2 (takes tons of storage), and worry about it later.
SO BEWARE: you will have fun recording with this camera, but you will not be able to playback the video without spending a lot more time AND money. I don't mind the money so much, but I don't have the time to convert each recorded sequence to some useful format.
Even the software that comes with the camera is worthless -- the audio and video loose sync.
Why can't camcorder companies do what digital stills do: record to .avi or .mov or some format that can be copied to harddrive and just played back?