Cisco-Linksys WRT54G2 Wireless-G Broadband Router by Linksys
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Digital camera reviews of Cisco-Linksys WRT54G2 Wireless-G Broadband Router
Digital camera Review: BEWARE OF SETTINGS DURING INSTALLATION!!!
Summary: 3 Stars
When installing this router I did not choose parental controls, however it automatically installed them! Normally that wouldn't have been a problem but it kept me out of my online banking, wouldn't allow me access to Outback Steakhouse coupons etc! I tried to get rid of the controls, but it did not recognize my email or password as I never entered them because I never installed them.
A call to customer service got me to a Middle Eastern Tech that was difficult to understand and did nothing to help me...all he had me do was reset my router, told me it was fixed, and it was not. I emailed for help and never got a response. I told another tech I was going to return it for a refund and get another brand and was laughed at because "It had been too long for a refund" (its been a month!)
I even tried to remove the software so I could try and set it up again but guess what? They hide the software under a different name. (no Linksys,Cisco,Trend Micro) I was finally able to locate it only because it was the only thing I installed that day. Doing a google search verified WebEx Communications was owned by CISCO!
I even enlisted my sister-in-law to help me. Working as tech support for an internet company, she tried to fix it herself with no luck. Finally I called Linksys tech support again and 3 hours later and a few frustrated choice words for the tech my sister-in-law was able to remove the controls for me.
Finally my router is working correctly and now I can actually surf the net. This was a nightmare and didn't need to be. Everyone I talked to recommended this brand but nobody ever heard of this problem, and Now I find out ther are numerous people all over the country having this same problem it is not just me! I thought after the free 30 day trial of the security it would go away...it didn't.
At one point the tech was trying to get my sister-in-law to a certain page, and it wasn't working. While he had her on hold,(to check his other resources) she was able to get to the correct page a different way and when the tech came back he asked her how she did it!!! He had no idea how to do it.
The thing is I am happy with the router now that it is working properly, but I am very upset that this company took over two computers and put parental controls on when we didn't want them!!! We are in our fifties and don't need an internet babysitter!!! We don't have kids living here or using our computer.
The sneakiness, unhelpful tech support, and unresponsive online customer service has caused an extremely unhappy customer!!!
Word of mouth is your best or worst advertisement...this is the worst!!!
I would have recommended on the basis of the router but given all the other facts I would never again recommend or buy their product!!!
Digital camera Review: Bad customer service
Summary: 1 Stars
When my old Linksys router stopped working, I called their customer service, I was told that my router was too old and they could sell me a new one at a special price of $30. Fair enough. But they neglected to tell me until I specifically asked that the one they were selling me was refurbished and not new. And at no time did they tell me there was a no-return policy. When I got the e-mail confirming the order I first tried to cancel using e-mail. No reply. I then called, and was told that they were cancelling my order. Two days later I received an e-mail telling me the product had been shipped. I called, but was told there was nothing they could do. Subsequent letters were never answered. I'll never buy another Linksys product.Digital camera Review: Bad product, worse customer service
Summary: 1 Stars
I purchased two of these. I installed one and it is working. I'd rate that installation as about medium. It wasn't as easy as the installation instructions suggest, but it was manageable for someone with well above-average technical acumen. If you don't have good technical acumen, I'd buy elsewhere or invest the money in having a computer expert install it for you.
The second router ultimately never installed. I found myself on the phone with Linksys (in, of course, India) for many hours. At first they did not want to help me at all. They told me that, even though I had just purchsed the item, that it was out of warranty. Why? Well, it turns out that Amazon and their pass-thru vendor sold me hardware that was EIGHT generations/versions old! Never did it say anywhere that I was not getting the most current unit. Anyway, I negotiated my way through that. But, Amazon, it would have been good to know this up front in the listing.
Then it was about spending hours trying to get them to troubleshoot the unit. In the end they decided that it could not be connected and that it was defective. They told me that they would send instructions via e-mail that would allow me to send it back to them for replacement (at my cost of course). They NEVER did. When I called again, and waited on the phone again, they did not have record of my case number and they started the whole "this isn't covered by warranty" discussion again. I decided at that point that the hassle they were putting me through was not worth the money I'd get back. So, I cancelled the call and decided to just eat the cost.
I did later contact the pass thru vendor for the product via e-mail. In a short note I told them of my issue and they very willingly agreed to take the product back and give me a refund. So, all I'm out is the shipping cost and about 10 hours of my time.
Linksys, your customer service is really, really horrible. I can't imagine how someone without any technical skills would have dealt with this issue. You should be ashamed at yourselves.
Digital camera Review: Bear to install with modem
Summary: 4 Stars
I'm not sure why but it was a bear for a novice like me to install. Had to call a techie friend and it took him 2 hours. Still can't get it to print wirelessly.Digital camera Review: Beautiful BUT!
Summary: 1 Stars
I had it in 2008. Then I switched to other two routers because I have two friends came to stay with us for awhile. Their routers worked fine.
The first time, it worked but I couldn't go to some specific websites. I called customer service but their answers did not help. For the second and third times. I couldn't set it up. It said local connection all the time. I searched the internet and found this issue with too many causes and solutions. After tried some with no succeed, my another friend is now lending me her old but working router.