Dell Axim X51v - Handheld - Windows Mobile 5.0 - 3.7" color TFT ( 480 x 640 ) - Bluetooth, Wi-Fi by Dell Computers
|
List Price: Our Price: $219.00 You Save: $280.00 (56%) Availability: Usually ships in 1-2 business days Buy Used: from $70.00 (click here) Category: Office Product See more digital camera details and other models |
|---|
Digital camera reviews of Dell Axim X51v - Handheld - Windows Mobile 5.0 - 3.7" color TFT ( 480 x 640 ) - Bluetooth, Wi-Fi
Digital camera Review: Honestly - the worst customer service ever!! DO NOT BUY A DELL
Summary: 1 Stars
I would give this product negative stars if I could. My advice, buy an Apple, their customer service is unmatched by any other I have experienced.
I have 3 Dells, nearly all the same system. My problems started with the last one purchased. From the moment of setting it up, it NEVER worked properly. We called the tech support - and the nightmare began!!
Now I have issue with any company who makes a majority of their money in an American market, whose entire sales staff is all American, or at least speaks without accents, and then suddenly when you call tech support with your valid issues you are only speaking to foreigners with such heavy accents and very little regard for American customs and ways of life.
Dell out-sources all of their tech support to India and now the Philippines, which are two countries that are far more economically depressed than ours. This becomes an apparent issue when you are trying to solve a serious tech problem and you are met with the attitude of being a spoiled and ungrateful American, and treated as if your valid problem is trivial. I chalk this up to the fact that what you spend on your computer as one purchase takes them a huge amount of time to earn. I could be wrong, but after dealing with the tech support for over two years, I feel as if I am experienced enough to make that call.
Another issue that is painfully apparent when dealing with the out-sourced tech support is that the accents are so heavy that it is very hard to understand what they want you to do, and when you repeatedly ask them to repeat themselves, they take offense. I often find myself telling them my phone has an awful connection and to please spell what they are saying. I never want to offend anyone, and usually on the phone with tech support I often feel as if my valid requests of speaking slowly and loudly and spelling do indeed offend them, and thus the quality of service dramatically decreases. I become frustrated, as do they. I don't blame the innocent support staff, they are just doing their job to the best of their ability and are human. I blame Dell for not providing the proper training for these people, if they are to troubleshoot the American market, perhaps not only computer classes are relevant, but to ease the stress of their staff, accent reducing classes would be appropriate. I have heard they may have begun that, but for this product loyal consumer it is a bit too late.
Honestly, that is just the tip of the iceberg, more a point of frustration. And if you purchase a Dell and it has any sort of issue, you will end up feeling as if you are on the Titanic and are slowly sinking to the demise of your pocketbook and sanity.
To make an extremely long story short, we bought a Dell that never worked properly, and were told that if trouble-shooting did not work that we could return it. While talking to tech support we were treated as if we didn't know how to turn it on, and were talked down to on well over 100 phone calls with tech support. Out drama began on the first day of setup and has not ended, and our warranty expired 3 months ago with the same case number as the first day of setup. Ridiculous. We were lied to, made false promises, told a million different things, insulted, and we spent about $1500 for the privilege.
We were told that there was nothing wrong with it, that it was us, 4 months and 30 phone calls later it was diagnosed with a bad motherboard. Still didn't work, again we were told firmly that it was not the computer but rather the user, 2 more months and at least 30 more phone calls it was diagnosed as a bad hard drive. Still never worked properly and ever since they replaced the hard drive they will not do anything else, claiming that the motherboard and hard drive are the computer and that there couldn't be anything else wrong - except for the user. I reminded them that they repeatedly told us that if the troubleshooting was not successful we could return the unit - and they had the audacity to tell us we were over our time and that returns need to be within the first 14 days, when we made the original complaint we were well within it!! Talk about pissed off!! We gave them the benefit of the doubt and did as they asked, we were treated as if our heads were firmly planted up our rear ends, we were told that someone would get back to us - and they never did (we heard this at least 75 times). We escalated the case - twice and were met with worse service.
Having the same case number since before my warranty expired allows the warranty to continue coverage - but no one will call back, as our issue is so great that they send us to several different departments. As soon as the warranty expired on all other issues, they stopped responding to the same one we have had since the very first day. The last week of October I left no less than 20 messages via email and voice mail with 3 different people and to date have still not received a phone call back, and most were with the people that the case had been escalated to, who are supposed to be professional and extremely qualified. My warranty expired on October 26th while actively dealing with the original issue. I have written letters, I have made phone calls, I have done as much as I have he time to do - and they have never replied. AWFUL!!
If you purchase a Dell and it has any kind of issue, you are in for a world of frustration. Like I said, we have 3, and the last one was a horrible experience, the first two never had a problem. I would never purchase another product by Dell. If I could afford to take out a full page ad in the New York Times for a year, I would do it to warn others of this horrible company.
If I had been paid a modest wage for the time I wasted dealing with tech support over this computer, I could have easily afforded to purchase a brand new, fully loaded, all the bells and whistles, wonderful customer service with an Apple computer, and still had money left over for a spa day and shopping spree. Plus I wouldn't have pissed away the original $1500 on the doorstop that Dell provided me.
RUN! RUN! RUN!
Honestly, the worst experience with any company ever.
Digital camera Review: It's fantastic!!
Summary: 5 Stars
I love it! It's so much better than an HP or Palm Pilot. I highly recommend this item. It's less expensive and more equipped than the other comparable brands.Digital camera Review: Just a few simple updates and boom problem free
Summary: 5 Stars
Before I go on you MUST perform the activesync fix which is detailed at the aximforum website, once that fix is done the dissapearing CF card, the white screen of death, battery drain, random restarts all go away. And Rom A06 was shipped with mine.
Im floored at how powerful these PDAs have become. I have been using it for 2 weeks now, and today in this simple one day it made my entire investment worth it. Im a high level analyst at my company and today we had our offsite meeting, I was the junior member there everybody else was either manager, controller or a director.
Half way through the PPT the laptop crashed, we spent 20 minutes fiddling with it and finally realized it was jsut kaput. The IT guy on site said he would run to the office to bring another laptop but it would take 90 minutes, I said hang on.
I used my Axim 51V to log onto the hotels wireless internet asked our secretarhy at work to email us the presentation, then used my VGA cable to hook it up to the projector set it at 1024x768 and started up the presentation and we were good to go. The exceutives and managers were COMPLETELY floored, Im sure I just sold 5 axims for dell but also secured myself a solid bonus come March!
I whole heartedly endorse this item, not only does it more then suffice as a day planner its multimedia capabilities are mind blowing.
Updated 2/21/2006
Still no problems as of yet and all the major negative comments I have seen are simply because they have not taken my advice above and done the fix. It is PARAMOUNT that you do the activesync fix. I have an SD card and a 4GB Microdrive in my axim, which I forgot in our Montreal office, it took me almost 10 days to get it back but when I did it still had 90% charge and I used it there so I know it was not at 100% when I left.
PS the boxwave crystal lcd protector with 99% transperency is a great addition.
------- UPDATED 3/29/2006 --------
Still going strong no problems what so ever, but I must emphasize PLEASE do your research there is so much that can be done with this. Dont let it just be a place to store phone numbers and an occasional appointment.
It is my 5 AM alarm clock, as soon as I wake up the screen shows me a 5 day weather forecast the top 5 international news stories 5 local news stories, and my appointments/meetings for the day. It sure beats the 20-30 minutes I'd lose every morning trying to read the paper, watch the weather channel, then the local news, and update my franklin planner.
Digital camera Review: Just fantastic for professional and personal use!
Summary: 5 Stars
I use this PDA to do real marketing and presentations works, and it is fantastic!
Just drag & drop yours documents ( .doc, .xls, .ppt ) and they are inside the PDA in seconds!
Use the VGA cable and project yours documents with easy!
Also use it to see my prefs photos and movies!
Love to play my MP3 music!
Love it!
Digital camera Review: Kind of a fossil, but I still use it
Summary: 3 Stars
I've had this for a few years now, and I still use it for typing on the go (with a wireless blutooth keyboard). Plays games and has wifi. Too bad the lame I-suck products made these obsolete. The price amazon has these at still is INSANE though, especially given the advent of smart phones for cheap.