Epson Perfection V500 Photo Scanner
by Epson
List Price:
Our Price: Calculated in a shopping cart
Availability: Usually ships in 24 hours
Category: CE
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Digital product summary information
Manufacturer: EpsonModel: B11B189011
Color: silver
Product features:
- Create crystal-clear photo enlargements and scan slides, negatives, and medium-format film
- Easy Photo Fix quickly restores faded photos with one touch
- Digital Ice technology removes dust particles and scratches from images
- Energy-efficient LED light eliminates warm-up time while allowing faster scans
- 1-year limited manufacturer's warranty
Digital camera reviews of Epson Perfection V500 Photo Scanner
Digital camera Review: Great Scanner/Customer Service - Sucky Software
Summary: 3 Stars
I purchased this scanner from the Epson store specifically to scan several hundred 6x4.5 color transparancies (very few other scanners have this capability). I am using it with a Mac Pro (latest Intel chip) running OS 10.6.2 Snow Leopard.
After 50 or so scans, my computer quit recognizing the scanner. Uninstalling and reinstalling the software did not solve the problem. Nothing on the Epson web site fully addressed my problem. I contacted Epson customer support and after trying a couple of software reconfiguration tricks, I was informed that there was a hardware problem with my scanner and Epson offered to replace it with overnight shipping to boot. Received the replacement scanner the following afternoon. They also provided me with free shipping to return the defective machine. So I give Epson extremely high marks for customer service.
While the new scanner works very well, I can not say the same for their Epson Scan software. The software is not entirely intuitive to use although one can learn to use it. (In other words, its "not Mac like". The biggest problem is that the Epson Scan software is not stable with Snow Leopard. Although I get good to great scans, I can only scan one or two images and the software freezes. This is despite having installed the most recent driver from the Epson web site. Having to consistently force quit and restart the software greatly slows down the progress on my project and is annoying as well.
Epson provides a plastic slide holder to correctly position transparancies. Although the slide holder does not seem particularly sturdy, with care, it can be used without breaking. My problem with the holder for strips of 6x4.5 transparancies is that one can only scan two transparancies because the aperture is so small. Since it appears that the scanner could scan up to 4 transparancies with a larger aperture, this small aperture is troubling and slows down my project.
For a while, I could not get Epson Scan to even complete booting. After a conversation with very capable and helpful technical support, we did a new "hard install" and this solved the booting problem although Epson Scan continues to freeze.
So although I rate Epson customer an technical support very highly, the software needs considerable help to run well with Snow Leopard. If the software ran well consistently, I would rate the scanner highly as it gives very good results and is one of the few scanners which will scan 6x4.5 transparancies.
Summary of Epson Perfection V500 Photo Scanner
The Epson Perfection V500 Photo offers extraordinary quality and versatility with 6400 dpi resolution and an earth-friendly LED light source for greater productivity -- all at an amazing value. Remove dust and scratches from slides, negatives and film. Or, restore faded color photos with one touch. Then, take your photos further with the included Adobe? Photoshop? Elements. When it's time to archive important documents, you can scan multiple documents fast with the optional automatic document feeder. It's all at your fingertips with this powerful performer. Best of all, the energy-efficient LED means you can work smarter with faster scans and lower power consumption. Plus, with no warmup time, it's easier than ever to get started.Cameras and Photo
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