HP Officejet 5610 All-in-One Printer (Q7311A#ABA) by Hewlett Packard
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Our Price: $425.99 Availability: Usually ships in 1-2 business days Buy Used: from $64.00 (click here) Category: CE See more digital camera details and other models |
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Digital camera reviews of HP Officejet 5610 All-in-One Printer (Q7311A#ABA)
Digital camera Review: Buyer Beware -- HP treats all sales as "Final" and "As Is"
Summary: 1 Stars
The product description for this printer should have read "You are purchasing this printer 'as is' -- all sales are final. In the event of failure, HP will do absolutely nothing -- so don't bother." We purchased this printer brand new in December. The printer stopped working in April (4 months later). We called HP tech support and here's a recap of the horror story:
* HP claimed it was the power cord
* They sent two replacement power cords (neither fixed the problem)
* Called HP tech support again
* They sent us a broken, refurbished printer
* Called HP tech support again
* The technician said "this happens a lot" and offered to send another refurbished printer
* We said "no" and asked to speak with the techie's supervisor
* Got a call back next day. We told the Supervisor that we wanted this resolved after 6 calls, one week of down time, multiple shipments of wrong or broken products, etc. We told the supervisor that we would post a review on Amazon if this wasn't resolved satisfactorily (please send a new replacement printer). He said "look at our Amazon sales volume -- that won't hurt us."
HP's warranty and technical support is non-existent. If you're lucky enough to get a technician on the line, you will have a great deal of difficulty communicating with the individual. They especially have problems with serial numbers, phone numbers, and e-mail addresses (they like to drop digits and letters). We had to repeat these data points 5 or 6 times EACH phone call -- very frustrating. Also, when the calls didn't go well, we asked to speak with the techie's supervisor. Most of the time they said "I don't have a supervisor." One of the techie's had a sense of humor -- he gave us the phone number for the president of HP.
I've been a loyal (and critical) Canon customer in multiple product lines. I thought I should try an HP printer -- it was a horrible mistake. The Canon PIXMA MP530 is a top-quality, supported printer with amazing performance. Don't look at the Amazon sales volume -- read the Amazon reviews. We're not the only ones that have had problems with HP of late.
The HP 5610 does have one useful feature -- it works great as a door stop.
Digital camera Review: Buyer Beware!
Summary: 1 Stars
My rating is for Hewlett Packard.
Although HP wants you to buy the HP 27 replacement cartridge, the 5610 also accepts the older 56 black cartridge. The 56 contains 19ml of black ink @$20.(on sale at Target occasionally $15) The 'recommended' 27 has 10ml @$18. No wonder buyers are running out of ink so fast.
HP customer service said 27 has 'improved' technology. Sorry. Black is black.
Digital camera Review: Buyer Beware~
Summary: 1 Stars
Especially if you are a Mac user! Many problems as seen in the other reviews, lines showing up on the page, color issues, but the problems with the machine on a Mac are too many to list. HP Customer Support claims there is no problem, even though a four-page support document on their website offers (ineffective) steps to fix the problems.
Avoid! Spend your money elsewhere!
Digital camera Review: Carriage Jams all the time
Summary: 1 Stars
This is the second HP all-in-one I've had. I've been happy with both of them, right up to the time the warranty runs out. About a week after it does, both of them quit working, with no hope of getting fixed. On this machine, the carriage jams every time I print a page. HP gives you a nice long instruction on how to clear the jam - easy enough, but it does it after EVERY PAGE, and cancels the print once it's cleared. Therefore, I can never print more than one page at a time.Digital camera Review: Cartridge Error
Summary: 1 Stars
I had owned the printer for about three months, start giving a cartridge error message. I did all the recommended troubleshooting, replaced seldom used, over half full cartidges and worked again for a couple of weeks or so. Now the problem is back. I refuse to spend more money on cartridges. I will never buy an inkjet printer again. Spend $200 on the hardware $1000 on cartridges. On searching through the web for solutions, I found this is a very common issue with this model. I would advise against it.