Reviews for Logitech Harmony 1000 Advanced Universal Remote (Silver)

Logitech Harmony 1000 Advanced Universal Remote (Silver) by Logitech

Logitech Harmony 1000 Advanced Universal Remote (Silver) List Price: $499.99
Our Price: $439.95
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Category: CE
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Digital camera reviews of Logitech Harmony 1000 Advanced Universal Remote (Silver)

Digital camera Review: Dead after a couple months.
Summary: 1 Stars

First of all, if you are running Vista, you wont be able to even program or update the firmware. The drivers arent recognized in the abortion known as Vista.
Second, the touchscreen buttons always lag. Sometimes by 5 seconds or more.
Third. Occasionally it will have a mind of its own and suddenly your volume or channels will switch when you least want them to.
Fourth. Constant freezing, where you have to take the battery out and back in to reboot the remote.
Fifth. It completely died on me after 4 months of "use".

Check out the logitech support message boards. The amount of problems with the 1000 is staggering. Im certainly not the only one.
Do not buy this remote.

Digital camera Review: I would avoid getting this one
Summary: 1 Stars

Sorry to be the bearer of bad news, but after having the Harmony Remote 1000 for a little over a year now, I've come to the conclusion that this remote just plain sucks. I purchased this as part of a new home theater I built. All of the remotes that came with the hardware I purchased work flawlessly, except for the Harmony. Well, specifically the touch screen portion of it. The actual physical buttons work just fine. Power on/off, check. Volume up and down, check. Change channels (one up or down at a time), check. Recent channels and mute buttons? Check. Using the touch screen for anything useful beyond powering up the systems - worthless.

Initially I thought it was something in my IR system that might be bogging things down. But when I go get the remotes that came with the devices the 1000 is supporting - they all work without a hitch. So I can only believe it has something to do with the touch screen and it's lack of good interoperability with the rest of the hardware/software.

I was surprised this wasn't an RF remote when I first purchased one, and Logitech has a new RF one coming out that I guess I'll probably get and try it out. Hopefully that one is better because it has a lot more physical buttons vs. the touch screen.

It's certainly not because I'm not "holding" the virtual buttons down short enough, or long enough, or in the right way. I can see the signal indicator showing it's sending something. Or it buffers up the actions I wanted it to perform, and then they all go through at once, or not at all.

I've tried turning the unit off and on again by removing the battery. I've tried reinitializing the device by re-doing the entire setup from scratch, and it always falls into the same glut of uselessness.

If Logitech ever needs someone to test a future release of a product, let me know - I'll be more than happy to help to make sure whatever replaces the 1000 or the 1100, is far better than this little bundle 'o crap.

Oh - did I forget to mention, this is my second 1000? The first one was DOA.

Thanks for listening to me rant. I appreciate it.

Digital camera Review: Good functionality, some getting used to, but poor quality
Summary: 2 Stars

As an update for those of you considering this model (assuming it's being clearanced by some retailers) or the newer one, I want to warn you that my 1000 died after about 16 months. Which is of course, convenient, given the 12 month warranty period. All-in-all it was a good remote while it lasted, though casual users will be confused at first given the lack of physical buttons. Once you're used to it though, the touchscreen is great. I just feel that for an MSRP of 500 it should have lasted a bit longer... Ah well. Customer support is helpful, and the product does what's advertised. Now if only I could find a way to lease one for a year...

Digital camera Review: Absolutely Worthless
Summary: 1 Stars

The Logitech Harmony 1000 totally fails. (1) It is incredibly hard to set up. The Logitech computer software is clunky and simple-minded, the Logitech "expert" server is buggy and ill-informed. For just three items (a new Samsung LCD TV, a new Yamaha receiver/amp/speakers, and a new Oppo DVD player) it took me several days of experimentation and programming (and I've been a professional computer programmer for years). A simple task such as "Play a DVD"--turn on all three devices, play DVD through Yamaha to the TV screen--could never be set up successfully. (2) It is infuriatingly hard to use. Even when programmed correctly, it is perpetually making mistakes which take many steps to correct. Worse, it offers very limited control of devices--so you have to get your original device remotes out all the time to handle specialized functions. (3) It is very hard to get help. Logitech's service is very poor, which is understandable since they would be inundated by customers with problems using such a poor product. (4) It is always out of date. The Logitech "database" which is supposed to have instructions for all devices is very spotty, and full of errors. New devices are not there yet, so perhaps you can find an older model and try to adapt it. Older devices get confused with newer model numbers, so that instructions for older devices are lost. (My Yamaha Y-4000, $1800 "digital sound projector", seems to have been displaced in their database by a Yamaha iPod dock!) Everything about this product is badly designed to produce maximum confusion. There are other minor problems, such as that the remote fits badly on its recharging dock, and if it is slightly displaced so it doesn't recharge, it totally dies. When my unit suddenly became completely inoperable (like a brick) just 13 months after buying from Amazon, I logged onto Logitech's website to find out that I would have to pay for a service contract to get any support at all. The unbelieveably high price for the Harmony 1000 just makes it even clearer that this is one product no one should buy. The product CONCEPT is a good one--who wouldn't want a single remote to control a complex media system?--but the Logitech product is unable to come close to delivering. (Amazon reviews of the very-similar successor Logitech Harmony 1100 remote suggest that it still has pretty much the same problems.)

Digital camera Review: You can tell it's windoze-based
Summary: 1 Stars

Unlike what several reviewers say, you can in fact make it work with a Mac if you use your head a little.

However, they ought to put a reset button somewhere on the outside of the bloody thing. It freezes every so often, just like a peecee, so you have to pop the battery out and wait for the idiotic thing to go through it's lengthy startup procedure every time this happens. (What on earth can it be doing during that?)

You sure can tell whenever Windows is involved. (The blasted thing has some version or other of Windows CE inside it.)
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