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NETGEAR WPN802 RangeMax Wireless Access Point by Netgear
Digital product summary informationManufacturer: Netgear Audio: English (Original Language) Format: CD Platform: Windows Model: WPN802NA Product features: - Access point offers an easy way to set up a wireless network with enhanced range and speed thanks to MIMO technology
- Delivers up to 108 Mbps of wireless throughput with enhanced range
- Supports 128-bit WEP for enhanced security
- Backwards compatible with 802.11b wireless networks
- Device measures 8.8 x 1.2 x 6.0 inches (WxHxD)
Accessories:
Digital camera reviews of NETGEAR WPN802 RangeMax Wireless Access PointDigital camera Review: 1 hr 50 min customer support call + no progress = return Summary: 1 Stars
I got hung up very early in the instructions. The instructions tell you to hook up the device to your computer, then access a particular IP address at NetGear, which is supposed to step you through the process (other wireless devices I've worked with do basically the same thing).
I could not get that website to come up, even though I was definitely connected to the internet (other sites worked fine). So I called netgear's customer support, figuring it was probably a known, common problem related to Vista. After holding for 15 minutes, during which the same 3 marketing messages repeated on a 30-second cycle, I finally spoke to a support engineer. It was clear this engineer had never worked with this particular product, and that he was handling two calls at once, since he put me on hold multiple times. He was also completely unfamiliar with Vista. An hour-and-a-half into the call, he had me enter a particular IP address into my network settings; I knew that by doing that, instead of using the "automatically obtain an IP address" option, I would no longer be able to access the internet and told him so. He asked me to do it anyway, then try to access the NetGear site from the instructions (note that an hour and a half into the call, this was the first time we had even tried to do the step that I was hung up on). Of course, neither the NetGear site, nor any other, would come up at that point. He was about to put me on hold again when I finally ran out of patience and told him I'd just return the device, which I did.
So I guess bottom line: If you can get it to work, great; if you need support in order to address any issues, you'd be just as well off asking your cat for advice.
Summary of NETGEAR WPN802 RangeMax Wireless Access Point"With NETGEAR?S RangeMax Wireless Access Point (WPN802) dead spots become a thing of the past. Customers will enjoy high speed Internet access everywhere in their homes ? not just when they are situated close to their wireless access point. RangeMax uses MIMO (Multi-In, Multi-Out) smart antenna technology to delivers up to 10 times** more wireless coverage and speed than standard 802.11g devices when used with a NETGEAR RangeMax wireless client, yet is fully compatible. Also compatible and provides enhanced performance for IEEE 802.11b and Super G? wireless client adapters. There?s no need to worry about unauthorized use of your network. Your RangeMax Wireless Access Point offers the safety 64-bit Wired Equivalent Privacy (WEP) technology with 128-bit encryption, as well as Wi-Fi Protected Access (WPA), Pre-Shared Key technology, Wireless MAC address authentication and VPN tunnel pass-thru. Smart Wizard? guides you through easy installation and setup. Just plug the WPN802 into your existing router and you can instantly allows share a wireless Internet connection. The WPN802 is backed by Netgear?s 1-year warranty. "
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