Netgear CM212 Broadband Cable Modem by Netgear Inc
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List Price: Category: CE See more digital camera details and other models |
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Digital camera reviews of Netgear CM212 Broadband Cable Modem
Digital camera Review: AVOID THIS MODEM LIKE THE PLAGUE!!
Summary: 1 Stars
Stopped working after 3 months. Netgear customer service is a joke.Digital camera Review: Bad Modem
Summary: 1 Stars
Should have read the reviews before I bought.
Lasted about 3 months and started problems other had listed.
NetGear will not honoor warranty, said I had to return to ISP since it is an ISP product and was not a retail product.
That is crazy since I bought it at amazon.com
Digital camera Review: Bad Product!
Summary: 1 Stars
Two modems quit working in two months! The first one in two days, the second two months later.As for customer support? Not existing. After three (3) hours on the phone in three days nothing has happened yet. Try it for your self: 1-888-638-4327 and the sequence for the customer support is 3-1-2-2-1-2. Lets see how long you can wait.
Digital camera Review: Bad product and bad customer service
Summary: 1 Stars
The product failed after one day of serivce. For the next week it would intermitently connect to the Internet for a few hours and fail again for a few hours until it died completely. I called Customer Service, which seems to be overseas, and their technicians were terrible. In two calls I had conflicting answers and they did not seem to know how to troubleshoot the problem; they kept asking me to ping addresses unrelated to the modem and they kept refering to it as a router. Once they decided that it is defective they asked me to pay for shipping charges to replace my brand new modem which amounted to 25% of the cost of the product. I would never buy a Netgear product again.Digital camera Review: Caveat Emptor
Summary: 1 Stars
Based on my (and apparently others') experience, I am astounded that Netgear continues to sell this substandard product. I have had the same experiences that several other reviewers have had, both in terms of the poor performance of the CM212 and the ridiculously underqualified technical support in India.
My modem worked fine for the first year or so. But about a week and a half ago, the modem was no longer able to find a signal and about every 15 seconds would go through a "restarting" procedure. I explained this situation to Netgear tech support, but they insisted that it had to be a software issue. I explained that I had a technician from my ISP come out and establish that it was definitely a hardware issue...but the Netgear tech would have none of it (which is pretty amazing considering this seems to be a common issue with this model). After about an hour and a half of holding and persistence, she referred me to their "premium support" line to discuss the issue. The "premium" technician finally agreed that it was a hardware issue and, with a $15 charge to me, shipped me a replacement modem.
I received the replacement modem and enjoyed my internet connection again for a full two days before it began failing in the same fashion as my first modem. After another 30 minutes on the phone with Netgear support, I anxiously await yet another replacement modem. Three times is a charm, right? I'm not holding my breath....