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Panasonic DMP-BD50K 1080p Blu-Ray Disc Player by Panasonic
Digital product summary informationManufacturer: Panasonic Brand: Panasonic Edition: Electronics Model: DMP-BD50K Color: Black Publisher: Panasonic Studio: Panasonic Music Label: Panasonic Product features: - Blu-ray Player
- BD Live/ 7.1 Audio codac
- SD Card slot
- HDMI 1080P 1.3b upconvert for all DVD's
- Slim Height/ Half mirror
Accessories:
Digital camera reviews of Panasonic DMP-BD50K 1080p Blu-Ray Disc PlayerDigital camera Review: Bad Start for Panasonic Summary: 1 Stars
Bought the unit on from 6th Ave.Electonics on 6/27/08.
Received our Panasonic DMP-BD50K 7/3/08. Followed installation instructions per manual. When to Walmart and bought two Blu-ray movies.
Loaded the first Blu-ray movie, Error message on screen " this operation is disabled". Loaded the second movie, the same message. Checked the disc for problems, they seem OK. Loaded DVD movies and got the same message. Reveiwed the setup menus instructions again. Checked out the Trouble Shooting section of the manual. The manual mention the error, but has no
corrective action to take. Checked the Firmware, menu shows 1.1 firmware.
Called Panasonic customer support number,got the talk to a computer. The computer made no mention to this player, it could help me with a DMP-BD30k. Called again and the computer told me that the support center was closed for the evening.
When online to the Panasonic website. No mention of the DMP-BD50k player,except about the release of this unit in Europe. I checked the back of the unit to make sure I had a US unit. It was marked 1 and A, that is the correct. Checked the Firmware download page for updates for this unit, nothing shown. Found a page for E-mails to customer supprort, so I explained the problem I had. I don't expect a reply til 7/7/08.
Surprisingly my wife called the customer support center by phone on July 4 and she was talking to a real person. The support is located in Virginia. The gentleman spent over 1 and 1/2 hours with us trying to help.
First he was sursprised we had the unit. He stated that these units are not dated for release til the end of July 2008(RETAIL). We then started going through all the steps. Cables installations, setup menus, Blu-ray disc and Dvd disc. Checking the back of the unit for correct area codes.
Everthing was correct, but still the same error message. The agent could not call the Panasonic technical center, cause they were closed for the holiday. His opinion was the reading head inside the unit was out of aligment, due possilbly to shipping handling,even though the shipping box showed no damage. He suggested that we ship only the unit to Panasonic Technical Center in Illinois, so that their engineers could review the unit and make repairs. We were to include a letter discussing the problem and list the movie disks we tried in the unit. He could not send us a shipping return label til 7/7/08. Shipping would be at Panasonic expense.
I asked if there were any firmware updates. He stated that 1.1 was the latest version.
7/5/08 My wife called 6th Ave. They said to repack the unit and all the items and use the return shipping label to return to their Springfield, N.J. Center. They have some in inventory, but don't know when they will ship us a replacement.
I think I'm going to ship the unit to Panasonic.
I'll post again when the unit returns to our home.
Summary of Panasonic DMP-BD50K 1080p Blu-Ray Disc PlayerPanasonic Black Blu-ray Disc Player - DMPBD50K/ 1080p High Definition With BD-Live Function/ VIERA Link/ Dolby TrueHD And DTS-HD Master Audio/ PHL Reference Chroma Processor/ P4HD I/P Conversion Processor/ SD Memory Card Slot/ Black Finish
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