Reviews for Phonex PX-211D Wireless Web Jack System

Phonex PX-211D Wireless Web Jack System by phonex broadband corporation

Phonex  PX-211D Wireless Web Jack System List Price: $59.95
Our Price: $27.98
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Category: Office Product
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Digital camera reviews of Phonex PX-211D Wireless Web Jack System

Digital camera Review: A simple solution
Summary: 4 Stars

I mainly searched, reviewed, and ultimately purchased the Wireless Jack System primarily to hook up my Direct TV HD DVR Cable Box. I didn't even know such device existed and was recommended by my cable company. I have had no problems so far since purchase in Jan 2010. This pretty much saved me the hassle and money of having a phone jack installed which cost >$100 in my area! Installation was easy and took less than 5min. I just hope this product will last.

Pros:
- Perfect for Satellite Hook-ups
- Convenient
- No Installation Cost for phone jack
- Affordable
- Simple solution for everyday use of a phone line
- Supports Caller ID
- Expandable

Minor Cons:
- Very big and bulky (may take up other plugs)
- Must be plugged in DIRECTLY into electrical outlet on wall(Can NOT use extension, power strips, or adapter cords)
- Interference(static on Voice)
- Extra/longer phone cords may be needed/purchased.

Digital camera Review: BEWARE: this is "Data Only" version (PX-211d)
Summary: 1 Stars

First, it does seem to work fine for my fax machine. However, unlike the image of the box where it says "Telephone/VoIP" or other descriptions on web that talk about using Easy Jack 2 for voice communications, the product shipped is "Data Only" version (211d). There is humming noise in the background, so not good for voice. I'm a little frustrated but its too much hassle to try and send back.

Digital camera Review: BUYER BEWARE - DO NOT SUPPORT THIS COMPANY!
Summary: 1 Stars

I bought this model with the intention of using one extension as a fax line and another extension for a phone in my wifes office. One thing you will notice is the product is marketed to serve both uses. But once you get it you'll find you have the "Data Only" model. How do you know? Because it will say it on the side of the unit when you open it up. Then you'll scan the packaging. Nope no hints there, infact a nice little picture of a phone plugged into it suggesting this unit supports voice. If you read enough reviews you'll find that the model number is the only clue. You need a "V" at the end to get the voice version. Otherwise you'll be getting hissing on your voice line. I am glad I only purchased the one extension. Even though I know the big secret on how to pick the right one now the misleading packaging has earned a boycott from this consumer. If a company is too cheap to make unique packaging for their units maybe they shouldn't be selling two different units. Especially since the Voice one supposedly supports Data and Voice. I am also very disappointed with Amazon for not updating their description after so many complaints. I suppose they don't care since we (the consumer) get to pay for the return shipping if we weren't lucky enough to only need a data version. Anyways there are plenty of other brands to choose from I recommend picking one with a better business strategy then lying and misleading their customers. I know I will be replacing this when I set up my wifes office.

Digital camera Review: Began to fail after seven months
Summary: 2 Stars

I bought a Phonex Easy Jack 2 PX-211d Wireless Phone Jack in February, 2007, about one year ago. It's used to provide a phone connection for a Dish satellite HD DVR receiver and was recommended by Dish. It is never used for regular voice communication. The Phonex extension unit is located about two feet from a surge protector which is used to power several items of a home theater system, including a Dish satellite HD DVR receiver, HDTV, DVD, A/V receiver, VCR and a subwoofer. The Phonex extension unit is plugged into the same electrical outlet as the surge protector and is connected to the Dish satellite receiver with a high-quality 4-wire telephone cable.

The product worked very well for seven months. In month eight, Dish charged me $5 for not having a continuous phone hook-up. At this point, the product has failed in four out of the last five months. Dish has charged me $5 each month it has failed to detect a phone hookup. When I test the extension unit for dial tone (by connecting a telephone) the unit does provide an audible dial tone and it does it every time without fail. It seems a bit weak but I can hear it. When I reconnect it to the Dish satellite receiver, the receiver cannot find dial tone about 85% of the time.

The product started to fail after only seven months and is essentially worn out after a year. Phonex tech support admits that electrical interference from devices in the room and particularly from the surge protector may have degraded the product to the point where the dial tone is too weak for the Dish satellite receiver to detect.

The owners manual that came with the unit is fairly comprehensive but does not say anything about locating the unit away from surge protectors. It does warn that neither the base unit nor the extension unit should be plugged directly into a surge protector. On the Phonex website, buried pretty deep in the FAQ section there is a warning about locating the extension unit "near a surge protector or plug strip". When I asked tech support what that meant, they said "4-6 feet away".

With the help of Phonex tech support (very cooperative and helpful) the other possible causes of this problem have been eliminated: faulty phone cord, faulty Dish satellite receiver, bad electrical outlet, worn out surge protector, more distance between the extension unit and surge protector. At this point, the unit is out of warranty by a few weeks and Phonex wants $25 plus S&H to test/repair the unit.

My conclusion is that the product failed due to the cumulative effect of electrical interference from the surge protector and other electrical devices on the same circuit. As such, this product may not be appropriate for a satellite receiver in a home theater setup because a surge protector or plug strip is almost always required in such a multiple box environment.

One last thing. There is another type of wireless jack (RTX Dualjack Wireless Phone Jack) which does not use the electrical wiring in the home. The RTX unit is true wireless and works like a cordless phone, using 2.4 GHz. When reading the customer reviews of the RTX unit, virtually all of the reviews indicated they changed to the RTX unit after Phonex units (or similar units that use the home's electrical wiring) failed. Consider yourself warned.

Digital camera Review: Best price
Summary: 5 Stars

I did extensive search online for this product and found this was the best value. Product was easy to install and worked right away. Best part I am saving $5 monthly from my Direct TV bill.
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