Polycom SoundPoint Pro SE-225 Phone Power Supply Included by Polycom Inc.
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Digital camera reviews of Polycom SoundPoint Pro SE-225 Phone Power Supply Included
Digital camera Review: Among home office phones, still the one to beat
Summary: 4 Stars
When I bought this phone for a home office about 8 years ago it had the features I needed at an acceptable if relatively high price. True, the voice quality was a bit uneven. Voice seemed to be breaking up occasionally, sometimes a bit staticky. But the speaker phone feature was excellent and especially good for waiting on hold then talking with customer service, etc. Speaker tone was clear and loud. Unfortunately it had a recurring problem of keyboard failure that required plugging and unplugging. Best keyboard touch I've found in a landline phone, ergonomically superior to Panasonic, etc., but directory and caller ID interface is convoluted. Now it has developed loud buzzing noises and I've been quoted (by a third-party shop) about as much for a repair as a new unit costs. Like other landline phones, it should really have a backlight or other alternative for more legible display. The reliability of this phone does not match the price. It should have been developed and improved. I would not buy again, even though 8+ years of use might be acceptable to some people. I'd look for newer technology from other makers, unless speakerphone function is really paramount. Too bad, design and concept were unique and on the right track.
UPDATE March 25, 2011
As a writer on technological glitches and fixes, I was kindly offered a chance by the company to send my unit back to Polycom's lab for examination. I hoped the staff would diagnose the problem, but in a variant of Murphy's Law, the unit worked perfectly when it arrived, except for damage to the handset when I put in a stack of other nonworking electronics for recycling. It's possible my problem was in the external power supply -- I couldn't find the original to ship back.
I've looked for an alternative from the best-known brands, but I haven't seen a satisfactory alternative for high-quality hands-free calling. And my other, cordless phone from another maker just failed. So in the absence of comparative data, the sound quality, professional appearance, usability, and ergonomics of the SountPoint Pro still make it the one to beat.
Digital camera Review: BEWARE: this phone may be a refurbished unit!
Summary: 4 Stars
This is a great speakerphone for a home office, but the one I just received from Amazon is a REFURBISHED unit, and nowhere in the description was it advertised as such.
Buyer beware!
Digital camera Review: Big disappointment
Summary: 2 Stars
bought two. returned both. first unit broke after two days of light use, and was completely non-functional. Second unit confirmed performance issues I had with the first before it broke, so it was returned as well. The speakerphone's full duplex action is not nearly as good as the marketing suggests. The microphone is rather weak, so my listeners tell me. The unit runs very hot all the time, which is a little worrisome. And even the handset doesn't give good voice transmission. i recorded a message with the handset and then listened to it, and it was mediocre quality. Sounded like I was on a headset, not the handset.
Wish this thing was as good as it looked. Still looking for a true top of the line quality 2-line speakerphone without voice mail.
Digital camera Review: Decent Phone
Summary: 4 Stars
Excellent phone from my side. However I have asked a few callers about the clarity while I was talking on the speaker phone. Most advised that I sounded like I was talking in a barrel. I tried it with just the front mic and with the rear mic engaged. Neither got perfect grades from my callers, and neither was as perfect as the AT&T Speaker Phone I use in the office.
Digital camera Review: Do not buy this product -- final recommendation
Summary: 1 Stars
This is an update to a prior review. My fourth (or is it fifth) replacement phone stopped working, won't hold dial tone for more than 5 seconds, and is totally worthless. It's pretty clear after all these attempts that Polycom is shoving the home consumer aside in favor of the larger corporations' business. Otherwise, why would I have been provided with "refurbished" devices when the original "new" device never worked? This sure doesn't happen to my employer (I've checked). Spend your money elsewhere. 7/18/07
After 10 years of using Polycom "star" conference phones at the office with success, I purchased this model for my home office. I've had nothing but problems. The first one stopped working for no apparent reason after 3 weeks of use. The first week it kept dropping calls. The manufacturer's technical support staff suggested that I had a power surge and suggested plugging the unit into a surge protector. Had already done that, and same with phone cord. I am using a regular hardwired line, not VOIP or such. And no problems with my other equipment including office laptop and personal desktop and printer. I had to talk to the "second level" of customer support, as I was told that I could only receive a "reconditioned model." Unacceptable customer service, as I'd originally bought what I expected to be a brand new, unused model, and had used for less than 3 weeks. "But it sort of did work some of the time...." said the technician. No dice here. I was put on with the next level of tech support and assured that I would receive a "new" unopened, unused model. The second replacement unit stopped working and all lights on the phone were lit one morning and no dial tone or electrical power to the unit, less than a few days after I had received it. Was told again that I would be receiving "new, in box" model. The third replacement (and the last that I will accept) just quit working this morning (holds a dial tone for 5 seconds, then dies, same problem as the first unit I'd received), and was in use for only 2 days for a total of two phone calls. (exceedingly embarrassing to call in to your boss' boss' staff meeting only to have the unit drop 5 times during the call). I still have the second unit which has not yet been returned to the manufacturer, as it is to be returned within 5 business days. Just packed that one up yesterday. I will say that my colleagues thought that the phone sounded excellent, that the speakerphone was so good that they couldn't tell I was on a speakerphone, but hey, if the unit craps out after a short term of use, none of that matters. I would assign zero stars if possible. Don't waste your time or money on this model.