Polycom SoundPoint Pro SE-225 Phone Power Supply Included by Polycom Inc.
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Digital camera reviews of Polycom SoundPoint Pro SE-225 Phone Power Supply Included
Digital camera Review: Polycom sells out
Summary: 1 Stars
I bought this based on Polycom's stellar reputation and my experience with their conference phones in the corporate world. It was a dog from the word go. Massive static on the handset which numerous calls to tech support and replaced cords couldn't rectify. All of this would be OK except that in the end they didn't step up and admit I had a lemon so now I'm stuck with an expensive phone that I don't use because it's very unreliable. Mostly I'm disappointed in Polycom, I expected more from them.Digital camera Review: Polycoms SE 225s Die A Sudden Death 4th One Just Died
Summary: 1 Stars
We have had four Polycom SE 225s and all four have died a sudden and unexplainable death. All our other phones ATT, Uniden, etc. have had no problems - just our 4 Polycoms. Only one Polycom SE 225 was under warranty - others over one year old were not covered. The replacement phone that we received under warranty also died. We like the phone when it works, which is why we had four. The sudden death and lack of response to the clear product fault from Polycom has caused us to give up on the Polycom brand entirely. It is hard to believe that Polycom has not determined the cause - the company certainly must have a vast number of returned phones to test, given the number of refurbished phones that are available on the market. A responsible company would quickly determine the failure (since the problem can be fixed for a price the cause must be known) and be transparent about it with customers - and fix the customer's phone without charge when the product itself is the cause of failure. At $250 per phone that is the least that you would expect. This looks like a class action suit waiting to be filed.Digital camera Review: Poor Reliability
Summary: 1 Stars
I read all the reviews about this phone not working and didn't believe it. Polycom speaker phones work great in businesses I've been to! Never tried a consumer one though and now after having it for 1 day am ready to return it. Got all the symptoms described in other posts... 1- Phone gets warm 2- Makes buzzing sound 3- Stops working completely. All buttons stop functioning until I unplug it and plug it back in again.
Unfortunately the negative posts look like they are reality! I'm returning this piece of junk.
Digital camera Review: Product Development Engineer
Summary: 2 Stars
As an engineering contractor I travel to many client offices during the day and use many types of office phones. I purchased this phone for one of the desks in my small engineering office back in 2006. When this phone works it is the best office phone available at any price. Since the phone was purchased, it has been replaced 3 times during the waranty period due to severe failures. Polycom has told me these failures are due to its connection to a "digital" phone line, but my phone service provider insists that my phone lines are both analog (Qwest says that they have no digital phone lines in my area). Anyway, I am searching the web now looking for a different phone to purchase. I am also about to call Polycom to report anothher failure with this phone and have it replaced yet again under warranty.
I have just read through the reviews again for this product to see if other people have had similar experiences. I find that many people have experience the same problems that I have. Interestingly, some people report that their phones are working fine. My Polycom SE-225 also works great for about 2 to 3 months before it experiences a failure. By the way, I purchased a commercial quality uninteruptible power supply after the first failure, but the next two phones also failed even with the phone power cord and phone line protected from line surges.
Digital camera Review: RMA replacement with refurb unit in less than 90 days
Summary: 2 Stars
The unit functioned fine (very good audio quality on my end and on caller end), until the phone's "line 2" stopped working (purchased less than 90 days ago). Once I determined that the problem was with the phone and not the phone line, Polycom's support response (via website) was relatively quick, and they acknowledged the problem and agreed to replace the defective unit (still under warranty). BE AWARE: Polycom will replace / repair units under warranty for no cost, but you have to send the defective product to them at your expense, then wait up to 30 days to receive the replacement. They offer an alternative: pay $106 up front, they'll send a refurbished (not new) unit via expedited delivery and include a pre-paid shipping label to use to ship the defective unit back to them. Since I can't do without my phone (hard to run a business wihtout one ...) the so-called "advanced exchange" is what I'm stuck with. I'm quite disappointed to have to pay 50% of the original purchase price to replace a new product - that would be a "negative discount".