RCA DRC630N Portable DVD Player by RCA
|
List Price: Our Price: $169.95 You Save: $60.04 (26%) Availability: Usually ships in 1-2 business days Category: CE See more digital camera details and other models |
|---|
Digital camera reviews of RCA DRC630N Portable DVD Player
Digital camera Review: Low to no quality product
Summary: 1 Stars
Like many of the other reviews here, my unit also died within a few months of service. Of course, past the limited 90 day warranty period. At first, the car adapter died. Then the main unit also started skipping. I had to restart it and only once in a while it would work. Then, it completed died. This product is almost of no quality, and based on the other reviews here, I'm not going to bother to deal with the bad customer service. This one's headed for the junk pile. I'm guessing that the person who wrote the very lengthy positive review on this product works for RCA or some related company.Digital camera Review: LOVE LOVE LOVE!!!!
Summary: 5 Stars
This is the best thing we ever bought! My child is so enamored by the fact he can watch his shows on the road, our trips are a breeze. It is extremely easy to use and so recommended for any parent!Digital camera Review: waste of time and disappointment to kids
Summary: 1 Stars
This DVD player is horrible and RCA/Thomas customer service is worse than the product. I bought this and thought it would be great for those long trips to the in-laws.
Load everything up. Stupid thing does not work!! Brand new Cars DVD, fresh out of the package, won't play!!! The only DVD it would play was a Little LuLu that I bought at the Dollar Store. So, now my kids are disappointed because Mommy got them all happy to watch a DVD and the stupid thing does not work. We go on the trip
Come home. So, after about an hour looking on the internet for this impossible number, I call RCA who is Thomas -- (you will need this number 1-800-336-1900). They say if I pay for the shipping and insurance, they will send me a new one. I say fine. I send mine back. A few weeks later, I have a new one.
Second one is crap. Actually worse than the first one. This time, it plays only Barbie Fairytopia but the connector cord between the 2 monitors keeps messing up and the second monitor will loose sound, get fuzzy or just shut off.
So I call again. I ship again. I was called by RCA before Christmas 2007 and told my product was no longer in stock and they tried giving me a regular DVD player. I told them "No" they said they told me someone would be contacting me in a few days with refund information.
Well, today, 1/4/08, I have been on the phone with 5 different people. Ray at the number listed above gave me 1-800-433-7316 which kept telling after 1 ring "all circuits are not working" and hangs up. So I called again RCA. Melissa then gave me 1-800-252-6123 which had me on hold for literally 15 minutes just to tell me they are Ventura Electronics which bought RCA and is not handling anything before 1/3/08.
So I am trying RCA again. I have been on hold for the past 20 minutes because all represenatives are busy.
LISTEN TO ME... DON'T WASTE YOUR TIME. I swear, the positive opinions, had to be written by a RCA CEO. $$$
Digital camera Review: Bad Customer Service
Summary: 1 Stars
My player has problem with the car power cable. I have to make more than 10 times calls to the customer service and still get no replacement. The first time, they sent a wrong cable and then they promised to send another one. The cable has never been arrived. I finally found out that the cable was out of stock after a few phone calls, but the customer service always tell me that they have sent the cable. RCA has really bad unprofessional customer service, they will 'ping-pong' you to other department until you get fed up and tired. I will never buy a product again with RCA or Thompson label on it. Digital camera Review: Buyer Beware
Summary: 1 Stars
I purchased this unit from Best Buy. It was gently used 9 times and began to skip and not read the DVD's. Geek Squad told us it was too expensive to fix and suggested we contact RCA. RCA has had our unit since 9/14/2007 and has not sent the promised replacement unit or made any decision on a refund. I have made numerous phone calls to RCA and Best Buy. Neither company is willing to help. RCA states they do not have supervisors that can assist with customer complaints, Best Buys states I should have purchased the extended warranty. I have many electronics made by RCA and would not ever buy another based on this experience.