Sanyo Xacti VPC-E2 Digital Camcorder and 8 MP Digital Camera (Blue)
by SANYO
Digital product summary information
Manufacturer: SANYOModel: VPC-E2BL
Color: Blue
Product features:
- Records full 640x480 resolution video at 60 fields-per-second to memory card
- Takes high-resolution 8-megapixel digital still images
- Easily share videos on the Web, as the camera incorporates AVC/H.264 video compression
- Record up to a total of 8 hours of full motion video on an 8 GB memory card
- Comes with a 2.5-inch LCD screen that can rotate up to 285-degrees
- Sanyo DB-L80AU Rechargeable Lithium Ion Battery Sanyo Camcorders
- AmazonBasics IEEE 1394 4-Pin/6-Pin FireWire Cable (6 Feet / 1.8 Meters) [Amazon Frustration-Free Packaging]
- AmazonBasics USB 2.0 A-Male to Mini-B Cable (6 Feet / 1.8 Meters) [Amazon Frustration-Free Packaging]
- Sanyo VCP-STB1 Water Leash for Sanyo E1 Waterproof Camcorders
- Sanyo VCP-HCX2 Case for Sanyo CA9, E2, E1 Camcorders
Digital camera reviews of Sanyo Xacti VPC-E2 Digital Camcorder and 8 MP Digital Camera (Blue)
Digital camera Review: Great Camera -- But Worst Customer Service I've Ever Experienced
Summary: 3 Stars
I purchased one of these cameras 3 weeks ahead in preparation for my son's two year birthday party. While I did not get it through Amazon (my mistake, as it was far cheaper here), it promptly arrived within two days.
Upon opening and reading the manual first, I proceeded to plug in the battery carefully following the instructions. According to the manual, I should see the charger's red light go out when the battery is fully charged. Several hours later the red light was still on (it should have gone out no more than 2 hours after an initial charge) so I gave it some more time. After 5 hours, I decided to let the thing charge overnight.
I wake up and the light is STILL on, so I called the vendor from where I purchased it from. They said that this was a warranty issue and they are simply a 3rd party vendor but asked me if I either wanted to return it, or suggested that I call Sanyo. I said most likely the battery or charger is defective so I called Sanyo's Warranty Department and after describing the problem, they determine that it is a defective battery and will ship a replacement out to me.
Almost 2 weeks later, nothing.
So I call Sanyo and the first person I spoke with tells me this is a "parts issue" and gives me their Parts Department number (apparently, "Parts" is on the other side of the U.S.). So after the phone tree from h---, the woman who answers then tells me it's a "Warranty issue" and routes me back to the first number. I told her that Warranty had sent me to them but she adamantly stands her ground.
So I'm back to "Warranty" and this time, I get the absolutely rudest phone rep I've ever experienced in my life. She would cut me off at every turn and then tells me that I have to take this up with the company I bought it from. Now keep in mind I'm keeping my cool as I've always felt that getting rude gets you nowhere. She promptly hangs up on me.
I call the vendor that I got it from (a major, well-known computer company) and they too are puzzled at Sanyo's response. So the rep there tells me not to worry, she'll call Sanyo on my behalf and get this straightened out.
About 20 minutes later she calls back saying, "wow, I just spoke to one of the rudest people I've ever run into..." and tells me that she's referring this to her supervisor who will call Sanyo. A couple of minutes later the senior customer support guy tells me that he'll be calling Sanyo Customer Support, but wants me to stay on the line while he talks to them. He gets through and ANOTHER Sanyo rep puts up a major fight but the senior rep is persistent telling Sanyo that they sell their products in "good faith" and that this is clearly a warranty issue. The Sanyo rep then says that they will ship out a battery but in the meantime (it is now 3 days before my son's party), in desperation, I purchase several batteries from Amazon as a backup.
BTW, I never did receive the replacement battery from Sanyo and I will never purchase another one of their products regardless of how good they may or may not be.
Summary of Sanyo Xacti VPC-E2 Digital Camcorder and 8 MP Digital Camera (Blue)
Stop fussing with bulky underwater housing. The Sanyo Xacti VPC-E2 Waterproof Digital CameraCorder captures both high-resolution 8-megapixel digital still photos and high quality video underwater. It is pocket-sized, so it's perfect for the beach or on the ski slopes. This unique CameraCorder also offers face detection for both still photos and video and is designed to easily upload video to social networking websites such as YouTube and portable digital media players such as the iPod Video. Full motion video up to 1.25 hours on an SD card and up to 10 hours on an 8 GB SDHC card (TV-HQ mode) Face detection - up to 12 faces for still photos and 6 faces for video Ergonomic design for single-handed operation Uses SD/SDHC memory card Simultaneous still image capture while shooting video Underwater mode for better color in underwater photos and video Digital Image stabilizer Full-range digital stereo recording In-camera editing MPEG4 video files can be directly imported into iTunes and transferred to video-capable iPod, and other portable digital media players Web-mode for simple sharing to Web sites such as YouTube and portable media players such as the iPod video Super fast start-up @ approx 1.7 seconds Taking navigation for first-time users Simple or sophisticated menu options Sequential photos up to 10 photos@ 5fps Connectivity to TV, VCR, DVD Recorder and/or PC Includes Adobe Premiere Elements 4.0 for movie editing and DVD authoring Lightweight (258 grams/9.03 ounces including battery and SD card) Lithium-ion battery and chargerCamcorders
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