magicJack: PC to Phone Jack
by magicJack
List Price:
Our Price: $29.99
You Save: $13.13 (30%)
Availability: Usually ships in 1-2 business days
Buy Used: from $26.99 (click here)
Category: CE
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Digital product summary information
Manufacturer: magicJackModel: magicJack
Color: SLIVER
Product features:
- Local/long distance/international calling
- magicJack is free for first year
- Each magicJack includes a free phone number to receive call from anyone in the world
- Free outbound local and long distance calls
Digital camera reviews of magicJack: PC to Phone Jack
Digital camera Review: "Customer Service" is an oxymoron. The company doesn't support its promises made by Service Reps
Summary: 1 Stars
I bought a magic jack about two weeks ago. The quality is spotty. Sound to other person fades in and out. But most importantly, I had to speak with three different customer service agents (online, of course) ... and I got three different answers to a support problem. When I finally got someone on a higher tier, he said that I had been given incorrect information by one of their customer service reps (they work from their homes), and that the company would not stand behind the problem resolution offered by their own employees. We're talking $20 here, but even their higher tier support people don't have the authority, or the business sense, to back up their own employees. I was told that the "offending employee would be sanctioned", but that the company would not stand behind the solution that was proposed to fix my problem. I think they just don't care what the customer thinks/experiences once they've made the sale. It was like talking to a rock. Their "customer service" is an oxymoron. No wonder American businesses are having a hard time competing in the marketplace, if they don't back up their own words with actions. $20 is worth more than customer satisfaction. I'm glad I saved the transcripts of the service reps "chats", where they acknowledge their own mistakes, but refuse to "do the right thing" with the customer.
Oh yes ... if their product fails, they offer a "free" replacement ... for which they charge about $10.50 for processing. The ultimate insult.
I write and edit for a living. While chatting with their so-called higher-level customer service representatives (Ermin and Rosey), I pointed out that I even discovered a typo on their website ... as I do on most web sites. He asked me where it was; as if they expect me to give them my expertise for free, while they rip me off with charges for a "free replacement." Get real.
Summary of magicJack: PC to Phone Jack
Add magicJack Telephone Adapter to your PC and you can make telephone calls within the USA and Canada for FREE! Skype uses a peer-to-peer network, whereas magicJack uses a dedicated telephone networkOther VoIP carriers do not have dedicated telephone networks, and lease this service from other companies. That means higher costs and poorer reliability. magicJack uses its own dedicated telephone network. You can use magicJack with either a regular telephone handset, or with a headset. You can also use both, and switch between the two. You can move magicJack between Internet providers. You can use magicJack from anywhere in the world (where broadband web access is available). It requires - PC - Windows XP or Vista operating system; (Mac/Apple expected soon); Broadband, high-speed internet, cable internet, DSL - WiFi - WiMax magicJack comes with an easy-to-use device to allow you to use a regular telephone handset. Service is free for 1st year. $20 per year thereafter.Electronics Features
Cameras and Photo
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